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Privacy Policy

Introduction

HelloMessage built the HelloMessage app as a Free app. This SERVICE is provided by HelloMessage at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at HelloMessage unless otherwise defined in this Privacy Policy.

1. Purpose of Collecting and Using Personal Information

HelloMessage collects and uses personal information for the following purposes:

  • Service provision and account management
  • User authentication and security
  • Service improvement and customization
  • Customer support and inquiry responses
  • Marketing and promotions (with optional consent)

2. Personal Information Collected

HelloMessage collects the following personal information to provide its services:

  • Required information: Email address, password, device information
  • Optional information: Name, profile picture, phone number, address
  • Automatically collected information: IP address, cookies, browsing history, app usage logs

2.1 Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Your email address
  • Your first name and last name
  • Cookies and Usage Data
  • Third-party data
  • Mobile device data

HelloMessage App Data

If you use Local Task of the HelloMessage app, we do not collect any data of the task (including Task logs).

If you use Cloud Task, all data of the task will be saved to our server. Cloud Task is designed for backup, migration and syncing purpose.

Cloud task data includes:

  • General information (Title, description, ...)
  • Setting information (Condition data, Trigger data, ...)
  • Participant list (emails or phone numbers that user provided by typing in the task)
  • Task logs: Activity logs of the task, a written record of when and how the task run in user's device (these logs may contain participant list)

User can easily delete Cloud Tasks anytime they want. When Cloud Task is deleted, all Cloud Task data will be deleted immediately and permanently.

NOTE: From version 2.8620 onwards, task logs are always local data (even if you are using cloud tasks). So these logs are absolutely private data and only available in your device.

SMS Messages and Call Logs Data

HelloMessage uses SMS & Call logs Permissions to send automated SMS messages on the user's behalf, and it will be only used for this purpose. Your SMS messages and call logs data is never collected or shared through this permission.

Usage Data

When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data ("Usage Data").

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies: We use Session Cookies to operate our Service.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes.

3. Retention and Use Period of Personal Information

HelloMessage will promptly destroy your personal information when you withdraw your membership or when the purpose of collection and use of personal information is achieved. However, information may be retained for the period required by relevant laws and regulations.

3.1 Use of Data

HelloMessage uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

4. Sharing Personal Information with Third Parties

HelloMessage does not share your personal information with third parties as a principle. However, exceptions may occur in the following cases:

  • When you provide explicit consent
  • When required by law
  • When provided to partners necessary for service provision (only minimum information required)

4.1 Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside South Korea and choose to provide information to us, please note that we transfer the data, including Personal Data, to South Korea and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

HelloMessage will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

4.2 Disclosure Of Data

HelloMessage may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of HelloMessage
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

5. User Rights

Users can exercise the following rights regarding their personal information at any time:

  • Right to access and correct personal information
  • Right to request deletion of personal information
  • Right to request suspension of personal information processing
  • Right to withdraw consent for marketing use of personal information

6. Personal Information Protection Measures

HelloMessage implements the following security measures to protect your personal information:

  • Encryption technology for information protection
  • Access restriction and management supervision
  • Regular security checks and updates
  • Training for personal information handlers

6.1 Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol ("IP") address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

8. Use of SMS or Call Log Permission Groups

HelloMessage does not send any SMS message without user prior consent. Based on one or more conditions (triggers) set by the user, this app uses SMS or Call Log permissions to send automated SMS messages on the user's behalf, and it will be only used for this purpose. Therefore, sending text messages is completely driven by the user.

Details on use SMS or Call Log permission groups:

  • SMS permission (READ_SMS, SEND_SMS, RECEIVE_SMS)
    Used to receive SMS, filter SMS (base on conditions in auto-reply SMS tasks). And then send / forward / reply the corresponding SMS on the user's behalf.
  • Read call log permission (READ_CALL_LOG)
    Used to identify missed calls and end calls. In order to reply to missed calls and end calls, this permission is required.

This app supports user sending SMS automatically based on one or more conditions (triggers) set by the user. This app only stores the conditions (triggers) that user defined before. Each message that user sends through the app IS NOT stored in any way.

9. Accessibility

The HelloMessage accessibility service is used to send messages automatically. And it will be ONLY used for this purpose. The HelloMessage accessibility service will NOT collect or share any information from you during your use of or access to the service.

10. Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

11. Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Children's Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

13. Personal Information Manager

For inquiries and complaints regarding personal information, please contact the following personal information manager:

  • Name: Jang Jung-ran
  • Position: CEO
  • Email: bigsmile169@gmail.com

14. Changes to Privacy Policy

This Privacy Policy may be updated, deleted, and amended due to changes in laws, policies, or security technologies. Any changes will be notified through website announcements.

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Effective Date: January 1, 2025

15. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:

Email: bigsmile169@gmail.com